How many days after my billing date do I have to pay my bill before it is considered delinquent?
Every customer has 20 calendar days from their billing date to pay their bill before it is considered delinquent.
If I pay my bill 21 days after the billing date, am I assessed a fee?
Yes. A $3.00 delinquent fee will be assessed on your account if payment is not received within the 20-day due date window.
What happens after the $3.00 delinquent fee is assessed?
A customer is given an additional 10 calendar days to pay their bill. If payment is not made on the 10th day, water service will be disconnected due to non-payment.
Why is my due date different every month?
The due date for each bill is determined by the date the meter is read. Since meters are not read on the same day each month, your due date will vary from month to month but should not vary more than a few days give or take.
What if I can’t pay my bill?
Our community has multiple agencies that provide our customers utility financial assistance. A list of these agencies can be obtained by:
Contacting a customer service representative at (928) 753-5561 (option 1, option 1); or,
Visiting the City Complex in person.
I am on a fixed income. I recently asked for an extension and was denied one, but I used to receive extensions any time I asked for one. What happened?
For many years, customers received extensions simply by asking for one. Although this practice was appreciated by our customers, it is not a practice that is fair and consistent to all ratepayers. Extensions have not gone away. They are still granted. A customer who has a special circumstance and does not have a history of recurring extensions, delinquent payments, nonpayment disconnects, or breaking payment plan agreements can be granted an extension.
One of the Customer Service Representatives told me I could not receive an extension unless it qualified as a special circumstance. What would be considered a special circumstance?
We understand that an unexpected situation may arise where a customer is unable to pay their bill in a timely manner. Those situations would be considered a special circumstance. As an example, if a customer had to tend to a family emergency an extension would be granted.
What if I don’t receive my bill in time to meet the 20-day due date window?
Unfortunately, we cannot control the U.S.P.S. delivery schedule, and your bill is still due 20 calendar days after the billing date. Although your bill may not be due on the same day each month, the due date is around the same time of each month. If you haven’t received a bill by the time your bill is normally due, contact a representative at (928) 753-5561 (option 1, option 1) to request a copy of it or call the IVR to hear your current balance and pay your bill.
If I receive a $3.00 delinquent fee because I don’t receive my utility bill in a timely manner, can I get the fee waived?
Although we recognize that utility bills may not be delivered in a timely manner, we have no way of verifying this. We do not waive delinquent fees because of a late or non-delivery issue.